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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Exported PDF reports do not show the correct format in Orion Platform

Exported PDF reports do not show the correct format in Orion Platform

Updated December 3, 2018

Overview

This article describes the issue when exported reports do not show the correct format and showing the following error:

Error Found: US&v=42408.37.L&csd=white;%23e0e0e0;%23cccccc; returned with an exception The remote name could not be resolved: 'solarwinds-orion'

 

 

Example of Preview of a Report looks like:

 

Example of the above Report when exported in Wrong PDF format:

Environment

NPM version 11.5 and later versions

Cause 

This issue occurs when the Remote Name is not the same as the Server Name in the Website's table of the Orion Database.

 

For example:

C:\ProgramData\Solarwinds\Logs\Orion    OrionWeb.log

 

2016-02-11 11:07:43,199 [50] ERROR ASP.orion_exporttopdf_aspx - The web request to https://SolarWinds-Orion/Orion/image...arget_70x8.png returned with an exception The remote name could not be resolved: 'solarwinds-orion'
2016-02-11 11:07:44,043 [50] ERROR ASP.orion_exporttopdf_aspx - The web request to https://SolarWinds-Orion/Orion/image...arget_70x8.png returned with an exception The remote name could not be resolved: 'solarwinds-orion'
2016-02-11 11:07:44,887 [50] ERROR ASP.orion_exporttopdf_aspx - The web request to https://SolarWinds-Orion/Orion/image...arget_70x8.png returned with an exception The remote name could not be resolved: 'solarwinds-orion'
2016-02-11 11:07:47,090 [50] ERROR ASP.orion_exporttopdf_aspx - The web request to https://SolarWinds-Orion/orion/js/jq...e0e0;%23cccccc; returned with an exception The remote name could not be resolved: 'solarwinds-orion'

 

 

Resolution

You need to add the Remote name and IP address to the Hosts file of the Orion Server.

Host file location: C:\Windows\System32\drivers\etc

Remote name is the name from the OrionWeb.log

IP address is the IP of the Orion server (e.g. x.x.x.x)

 

For example:

solarwinds-orion x.x.x.x

 

After check and the errors should not be in the OrionWeb.log and report should export correctly in PDF format

 

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