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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Exception while configuring plugin Quality of Experience Monitor component QoE Sensor. Unable to find agent install key

Exception while configuring plugin Quality of Experience Monitor component QoE Sensor. Unable to find agent install key

Created by Tiarnan Stacke, last modified by MindTouch on Jun 23, 2016

Views: 1,632 Votes: 2 Revisions: 4

Overview

The following error appears when running the Configuration Wizard:

Environment

  • NPM v11.0 and later

Cause 

It is most likely that a SolarWinds Orion Agent was installed on the Orion Server and was removed at a later time.

Resolution

  1. Remote Desktop to the Orion Server.
  2. Go to C:\Program Files (x86)\SolarWinds\Orion\AgentManagement\Installers.
  3. Run the SolarWinds-Agent.msi installer file.
  4. Select the checkbox for Orion Initiated Communication.
  5. Complete the installation.
  6. Run the Configuration Wizard again.

 

 

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