Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Exception while configuring plugin Quality of Experience Monitor component QoE Sensor. Unable to find agent install key

Exception while configuring plugin Quality of Experience Monitor component QoE Sensor. Unable to find agent install key

Created by Tiarnan Stacke, last modified by MindTouch on Jun 23, 2016

Views: 1,651 Votes: 2 Revisions: 4

Overview

The following error appears when running the Configuration Wizard:

Environment

  • NPM v11.0 and later

Cause 

It is most likely that a SolarWinds Orion Agent was installed on the Orion Server and was removed at a later time.

Resolution

  1. Remote Desktop to the Orion Server.
  2. Go to C:\Program Files (x86)\SolarWinds\Orion\AgentManagement\Installers.
  3. Run the SolarWinds-Agent.msi installer file.
  4. Select the checkbox for Orion Initiated Communication.
  5. Complete the installation.
  6. Run the Configuration Wizard again.

 

 

Last modified

Tags

Classifications

Public