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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Error while loading data for this resource. A query to the SolarWinds Information Service failed

Error while loading data for this resource. A query to the SolarWinds Information Service failed

Created by Karen Valdellon_ret, last modified by MindTouch on Jun 23, 2016

Views: 3,272 Votes: 1 Revisions: 2

Overview

The following error appears on the  Orion Web Console:

There was an error while loading data for this resource.

Error: A query to the SolarWinds Information Service failed.

Environment

All Orion Core versions

Cause 

This occurs when the resource requires more data series than allowed by the Web Console configuration.

Resolution

  1. Determine the number of series that the loading resource requires.
  2. On the Orion Web Consoles > Settings > Web Console Settings.
  3. In the Chart Settings sections, set the required number of series in the Maximum number of data series displayed on chart field.
  4. Click Submit.

 

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