Submit a ticketCall us

WebinarDatabase Roundtable – Expert Database Professionals Feel Your Pain

In this video broadcast, Head Geek™ Tom LaRock is joined by Karen Lopez, Tim Chapman, and David Klee. They’ve known each other for many years, so this discussion was like four friends getting together to talk data and databases. They discussed diagnostic data collection, common performance root causes, reactive tuning versus proactive, and more. Join us for an engaging discussion on these topics! Plus, Tom LaRock will be available to answer your questions live.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Error when exporting NPM charts to Excel files (*.xls)

Error when exporting NPM charts to Excel files (*.xls)

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 2,101 Votes: 0 Revisions: 14

 

Issue:

While exporting the NPM charts to XLS the following error appears:

Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of the string exceeds the value set on the maxJsonLength property. 
Parameter name: input

 

Cause:

The maxJsonLength property value may not defined and also in the chart design 'INTERFACE TABLE' variables are used instead of 'INTERFACE TRAFFIC' variables

 

Resolution:

  1. Stop the SolarWinds Services - Starting / Stopping Orion Services.
  2. Go to your web directory “C:\Inetpub\SolarWinds\Orion\Services\”
  3. Edit the Web.config file
  4. Change the string “<jsonserialization>” to “<jsonserialization maxjsonlength="999999999">”,  where  ‘999999999’ = Absolute Max Value</jsonserialization></jsonserialization>
  5. Save the file.
  6. Start the SolarWinds Services - Starting / Stopping Orion Services.
  7. Also use 'INTERFACE TRAFFIC' variables in chart design  (create custom report choosing 'Historical - Interface Traffic')
Last modified

Tags

Classifications

Public