Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Error starting Service messages when running Configuration Wizard

Error starting Service messages when running Configuration Wizard

Updated September 16, 2016


The following error occurs when completing the Orion Configuration Wizard:

Website configuration failed:

    • Connection to SolarWinds information Service did not succeed.
      Last error: There was no endpoint listening at net.tcp//orion:17777/SolarWinds/InformationOrion/certificate that could accept the message.
      This is often caused by an by an incorrect address or SOAP action.

Services configuration failed:

    • Error starting Service [SWInfoServiceSvc], Cannot start service SWInfoServiceSvc on computer'.'.
    • Error starting Service [SWInfoServiceSvcV3], Cannot start service SWInfoServiceSvcV3 on computer'.'.
    • Error starting Service [SWCollectorPollingControllerSvc], Cannot start service SWCollectorPollingControllerSvc on computer'.'.
    • Error starting Service [SWCollectorDataProcessorSvc], Cannot start service SWCollectorDataProcessorSvc on computer'.'


NPM 11.5.3 and earlier


The LogDataCreated value is equal to 1.


To resolve this:

  1. Stop Message Queuing service.
  2. Click Start > Run then type regedit.
  3. Under the Registry Editor window, go to HKLM/Software/Microsoft/MSQM/Parameter and change the value of LogDataCreated from "1" to "0".
  4. Under C:\Windows\System32\msmq\storage directory, delete all MSMQ logs (with extension .mq files only).
  5. Execute Configuration Wizard by going to Start > All Programs > SolarWinds Orion > Configuration and Auto-Discovery.
  6. Start Message Queuing service.
  7. All service should be started when you go to Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.


Last modified