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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Error "The credentials supplied to the package were not recognized"

Error "The credentials supplied to the package were not recognized"

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Updated: August 15, 2018

Overview

This article covers what may be the cause of the error message "The credentials supplied to the package were not recognized" that appears when you open the Orion Web Console through the Orion Web Launcher shortcut.

 

 

Opening/Runing as administrator will launch the app appropriately.

Environment

  • All Orion versions

Detail

WORKAROUND 

Change SolarWinds.WebLauncher Compatibility

  1. Locate and access C:\Program Files (x86)\SolarWinds\Orion
  2. Right-click on SolarWinds.WebLauncher.exe and click on Properties > Compatibility > Change Settings For All Users
  3. Put a check on the following:
    • Run this program and compatibility mode for  
    • Run this program as an administrator
  4. Click on OK to save the settings 

 

 

 

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