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MSMQ installation errors

Created by Aileen de Lara_ret, last modified by Magdalena.Markova on Jul 10, 2018

Views: 3,788 Votes: 0 Revisions: 7

Overview

Microsoft® Message Queuing (MSMQ) is a messaging protocol that caches data locally on the Orion Polling Engine servers when a connection outage event occurs on the Orion database server. MSMQ is required for all Orion installations.

This article provides brief information and steps to resolve the following Microsoft Message Queuing (MSMQ) errors when installing a SolarWinds product:

 

  • Installation of MSMQ failed. Check install log for more details.
  • The properties of this computer were not obtained from the Message Queuing server.
    Error Code: 0xC00E006A
    Error Description: This operation is not supported for Message Queuing installed in workgroup mode.  
  • The MSMQ service cannot be started.
    Error Code: 0x42C
    Error Description: The dependency service or group failed to start.

Environment

  • Orion Platform 2015.1 and later

Resolution

Installation of MSMQ failed. Check install log for more details.

  1. Click Start > Control Panel > Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. Click Application Server, confirm that it is checked, and then click Details.
  4. Click Message Queuing, confirm that it is checked, and then click Details.
  5. If Common is listed as a subcomponent, click it, confirm that it is checked, and then click Details.
  6. Click Core functionality, confirm that it is checked, and then click OK.
  7. If Common is listed as a subcomponent on the Message Queuing window,click OK.
  8. Click OK on the Application Server window.
  9. Click Next on the Windows Components window.
  10. Complete the Windows Components Wizard and then click Finish.

 

The properties of this computer were not obtained from the Message Queuing server.

Error Code: 0xC00E006A
Error Description: This operation is not supported for Message Queuing installed in workgroup mode.  

  1. Click Start > Control Panel > Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. Click Application Server, confirm that it is checked, and then click Details.
  4. Click Message Queuing, confirm that it is checked, and then click Details.
  5. Confirm that the Active Directory Integration subcomponent is cleared.
  6. If Common is listed as a subcomponent, click it, confirm that it is checked, and then click Details.
  7. Click Core functionality, confirm that it is checked, and then click OK.
  8. If Common is listed as a subcomponent on the Message Queuing window,click OK.
  9. Click OK on the Application Server window.
  10. Click Next on the Windows Components window.
  11. Complete the Windows Components Wizard and then click Finish.

 

The MSMQ service cannot be started.

Error Code: 0x42C
Error Description: The dependency service or group failed to start.

  1. Click Start > Run...
  2. Enter cmd, and then click OK.
  3. Enter msdtc -resetlog at the prompt.

 

 

 

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