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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > ERROR: SNMPv3 - Not in Time Windows - The agent determined that the packets timeliness was not within the threshold. Do another discovery to re-synchronize

ERROR: SNMPv3 - Not in Time Windows - The agent determined that the packets timeliness was not within the threshold. Do another discovery to re-synchronize

Updated: October 28, 2016

Overview

This article goes over the following error: 

ERROR: SNMPv3 - Not in Time Windows - The agent determined that the packets timeliness was not within the threshold.  Do another discovery to re-synchronize.

Environment

  • Orion Platform Modules

 

Cause 

This is a SNMPv3 configuration issue on the device.

 

Resolution

  1. Check the Timeout setting on SNMP on the device configuration and set to 3000ms.
  2. Check the Timeout setting within Orion by going to Orion Web > Settings > Polling Settings > Under Network change value for SNMP Timeout to 3000ms.

 

 

 

 

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