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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Download the latest version of SolarWinds products

Download the latest version of SolarWinds products

Updated: January 2, 2019

Overview

This article describes how to download the latest versions, hotfixes, and service packs for your licensed SolarWinds products from the Customer Portal.

Environment

All SolarWinds products.

Download and install the latest product version

  1. Log in to the SolarWinds Customer Portal and select the SolarWinds ID (SWID) associated with your product's license.
    If you have not yet created a SolarWinds account, see Access the Customer Portal to create an account.
  2. From the home page of your Customer Portal, under Latest Downloads for Your Products, locate your available product from the list. Be sure to review the product's release notes.
  3. Next to the product you wish to download, click Choose.
  4. Under Latest Release Downloads for your product, click Download next to the appropriate Install Type.
    • If you are using the online installer, the Orion Installer applies the license for your product and includes any hot fixes.
    • If you are using the offline installer, you must manually locate and enter the license for your product from Manage Licenses in the Customer Portal. You must also individually download and install any hot fixes
  5. When the download is complete, open and run the executable file.
  6. Follow the prompts to complete the installation of the latest product version using the Orion Installer.

 

Download and install a hotfix

Note: The following only applies to products being updated offline. If you are using the online installer to update, the online version includes any applicable hotfixes.

  1. Log in to the SolarWinds Customer Portal.
  2. Navigate to Downloads > Hot Fixes.
  3. Select the product hot fix to download from the "View Hot fixes for License:" dropdown list.
    Only products with available hot fixes are shown in the dropdown list.
  4. Next to the hotfix you wish to install, click Download.
  5. When the download is complete, open and run the executable file. The Orion Installer completes the installation of the hotfix.
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