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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Did not receive the alert

Did not receive the alert

Created by Herwin Orenday, last modified by Rodim Suarez_ret on Mar 02, 2017

Views: 315 Votes: 0 Revisions: 9

Overview

Alert email did not trigger because the alert was not set correctly.

Environment

NPM 11.0

Resolution

  1. Start > Solarwinds Orion > Advanced Features and open Database Manager.
  2. Click Add Server (add the Orion Server).
  3. Look for the AlertDefID on AlertDefinitions. Run this command:
    SELECT * FROM [dbo].[AlertDefinitions]
    where alertname like '%interface%'
  4. View everything that happens on the interface that is in question
    SELECT * FROM [dbo].[AlertLog]
    where AlertDefID = 'c84aeee7-c786-4f8b-92d4-1b86a08f5b80' and like '%[Nodes]%'

 

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