Submit a ticketCall us

WebinarFREE IT Monitoring Webcast

Don’t miss out on our webcast, Essential IT Monitoring with SolarWinds ipMonitor, where we will show you how to keep an eye on your IT environment from one centralized, affordable, and lightweight monitoring tool: SolarWinds® ipMonitor®.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Dependency issues in NPM 12.0.1

Dependency issues in NPM 12.0.1

Updated March 27, 2018

Overview

This article addresses the following issues:

  • The dependency information is empty after deleting custom properties.
  • Dependencies are removed after upgrading to NPM 12.0.1.

Environment

NPM 12.0.1

Resolution

Note: This known issue was fixed in NPM 12.1.

  1. Go to C:\inetpub\SolarWinds\Orion\Admin\js\DependenciesGrid.js.
  2. Open the file using a text editor and go to the following section:
    dataStore = new Ext.data.Store({
    proxy: new Ext.data.HttpProxy({
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    success: function (response, options) {
  3. Change the section to the following:

    dataStore = new Ext.data.Store({
    proxy: new Ext.data.HttpProxy({
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    timeout: 120000,
    success: function (response, options) {

  4. If the issue is not resolved, increase the timeout value to 240000.
  5. Restart to make your changes.
 

 

Last modified

Tags

Classifications

Public