Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > ConnectNow does not establish links between Nodes in Network Atlas

ConnectNow does not establish links between Nodes in Network Atlas

Created by Michael Perez, last modified by MindTouch on Jun 23, 2016

Views: 3,512 Votes: 4 Revisions: 3

Overview

This article describes the issue where devices are polled for both Layer 2 and Layer 3 topology, but the accurate topology data is held in Cisco Discovery Protocol (CDP).  

 

Environment

NPM 11.5.3 and earlier

Cause 

This issue occurs when Orion prioritizes the Layer 2 data and ignores the information held in CDP on devices that are configured to poll for both Layer 2 and Layer 3 topology.  

 

Resolution

  1. Verify that Layer 2 topology polling is disabled on all devices that support CDP. 
  2. Navigate to the following path in the install directory (C by default):\Program Files (x86)\SolarWinds\Orion and run SolarWinds.Orion.Topology.Calculator.exe to trigger a recalculation of Topology. 
  3. Allow 1 hour for the topology calculation to complete and then check if the ConnectNow links are displaying correctly in Network Atlas.  

 

Last modified

Tags

Classifications

Public