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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Collector management agent is not working

Collector management agent is not working

Created by Verwin Ubana, last modified by MindTouch on Jun 23, 2016

Views: 2,352 Votes: 1 Revisions: 3

Overview

Collector management agent is not working.

This is causing an increase in the MSMQ folder size. The following are example errors found in the logs. 

 

Application Event log:
4/20/2016 12:51:06 AM
Faulting application name: SWJobEngineWorker2.exe, version: 2.10.0.34, time stamp: 0x555a652d
Faulting module name: KERNEL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1c79d
Exception code: 0xc0000005
Fault offset: 0x0001137d
Faulting process id: 0x3b78
Faulting application start time: 0x01d19ac03bc7e640
Faulting application path: C:\Program Files (x86)\Common Files\SolarWinds\JobEngine.v2\SWJobEngineWorker2.exe
Faulting module path: C:\Windows\syswow64\KERNEL32.dll
Report Id: 7d3d43f0-06b3-11e6-9d5a-0050569d302d


JEv2 log:
2016-04-21 02:51:49,605 [18] WARN SolarWinds.JobEngine.Engine.WorkerProcess - CommunicationException detected
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/agent/ee5807e1-2a84-4f66-a09f-3609ad3baab1 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/agent/ee5807e1-2a84-4f66-a09f-3609ad3baab1' could not be found on your local machine. 
--- End of inner exception stack trace ---



PollingController log:
2016-03-07 18:48:15,225 [5] ERROR SolarWinds.Collector.PollingController.PollingController - JobEngine is not running: There was no endpoint listening at net.pipe://localhost/solarwinds/jobengine/router that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2016-03-07 18:48:29,093 [6] ERROR SolarWinds.Collector.PollingController.JobSchedulerEventsService - Detected unknown jobID: 33e63087-257e-45e9-8621-f1e71dc22cab
2016-04-04 09:50:50,493 [30] ERROR SolarWinds.Collector.PollingController.JobSchedulerEventsService - Detected unknown jobID: 7b3328ce-3139-4aef-a491-05d867a63b95

Environment

NPM 11.5

Resolution

Repair/reinstall JobEngine, Collector and Information Service.

 

  1. Stop all services using Orion Service Manager.
  2. Go to C:\Windows\System32\msmq\Storage and delete all files with .mq extension.
    Note: It is possible that there are over 500 files totalling 1GB in size to be deleted.
  3. Recreate Orion files.
    a. Login to the NPM server as a local admin.Access Orion Service Manager  through Start > All Programs     > SolarWinds Orion > Advanced Features then click Shutdown Everything to stop all services.
    b. Go to Documents and Settings\All Users\Application Data\SolarWinds\Installers. Right click the following then select Uninstall.
        Note: For Windows 2008, the path is C:\ProgramData\SolarWinds\Installers.
        JobEngine.msi 
        JobEngine.v2.msi
        CollectorInstaller.msi
        InformationService.msi
    d. Go to Orion Service Manager and make sure that the SolarWinds JobEngine is Stopped.
    e. Go to C:\ProgramData\SolarWinds\Installers, right click the following to reinstall:
        Notes:
        - Make sure that UAC is disabled.
        - If Orion is installed on Windows Server 2012, right click on MSI Package > Properties > Compatibility tab > select Run this program in compatibility mode for then select Previous version of Windows.
        JobEngine.msi 
        JobEngine.v2.msi
        CollectorInstaller.msi
        InformationService.msi
    Note: If any of the services do not reinstall, verify that you have UAC enabled.
  4. Restart all services using Orion Service Manager.

 

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