Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Client was not authenticated to send anonymous email during MAIL FROM

Client was not authenticated to send anonymous email during MAIL FROM

Updated February 27, 2017

Overview

When testing SMTP server connectivity with telnet, an error appears. 

This can also occur when saving a ticket in Web Help Desk.

The message usually when Orion is configured to send a mail using Office 365 as the SMTP server. It is possible that the mail will stop sending shortly after the SMTP is changed. The SMTP test may fail with the following error as well: 

530.5.7.57 SMTP; Client was not authenticated to send anonymous email during MAIL FROM

Environment

  • All Orion versions
  • All NPM versions
  • All WHD versions

Cause 

This message indicates that the SMTP server configured in your Outgoing Mail Account is connecting to an SMTP client submission endpoint which cannot be used for direct send. 

Resolution

Configure your Exchange SMTP to direct send.
Refer to the following Microsoft articles for more information:

Troubleshoot email sent from devices and business applications (© 2017 Microsoft, available at https://support.office.com, obtained on February 27, 2016.)

How to set up a multifunction device or application to send email using Office 365 (© 2017 Microsoft, available at https://support.office.com, obtained on February 27, 2016.)

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified

Tags

Classifications

Public