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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Cannot restart Website. The process cannot access the file because it is being used by another process Exception from HRESULT: 0x80070020

Cannot restart Website. The process cannot access the file because it is being used by another process Exception from HRESULT: 0x80070020

Created by Alexander Aguilar, last modified by Alexander Aguilar on Feb 08, 2017

Views: 3,480 Votes: 2 Revisions: 6

Overview

  • The following error message is received in the Web Console homepage:

There was an error retrieving data from SolarWinds Information Service
Error: A query to the SolarWinds Information Service failed.

Cannot restart Website. The process cannot access the file because it is being used by another process (Exception from HRESULT: 0x80070020)

 

  • The following error message is received at the end of your Configuration Wizard

Website configuration failed.

Can not start Website - The process cannot access the file  because is being used by another process. (Exception from HRESULTS:  0x80070020)

 

Environment

NPM ALL

 

Cause 

The process cannot access the file because it is being used by another process.

Resolution

  1. Run the following command from a command prompt to find the PID of the process which is using TCP port 80 and/or 443.
                   netstat -aon | find ":80"
                   netstat -aon | find ":443"
    You will see an output similar to the following. Remember the actual PID may vary from case to case.
                   TCP    0.0.0.0:80             0.0.0.0:0              LISTENING       3604
                   TCP    0.0.0.0:443           0.0.0.0:0              LISTENING       3320
  2. Using Task Manager, identify which process the above PID belongs and take appropriate action. End the process using the same port.

 

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