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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Cannot receive data from SolarWinds Administration Service

Cannot receive data from SolarWinds Administration Service

Updated February 14th, 2019


APE installation does not push through and the following error appears:

Cannot receive data from SolarWinds Administration Service


Additional Polling Engine for the Orion Platform


There is an issue with time synchronization.


  1. Check the time settings on the APE machine and the Orion server.
  2. Correct the time so both machines show the same time.
  3. If the SolarWinds Administration service on the main poller has hung, restart the SolarWinds Administration service from the Orion Service Manager. If the service has hung, you will see that the SWAKeepAlive column in the OrionServers table of the Orion database is not up-to-date. This can be checked using Database Manager or SQL Server Management Studio.



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