Submit a ticketCall us
Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Alert trigger action is not executing external script

Alert trigger action is not executing external script

Created by Michael Almadova, last modified by Michael Almadova on Jan 06, 2017

Views: 2,199 Votes: 2 Revisions: 6

Overview

The alert trigger action is not executing external script.

Environment

NPM 11.5 and later

Cause 

The data source setup in ODBC was not configured on the main poller and was only setup on the additional poller. The external script is handled by the alerting service on the main poller only. 

Resolution

  1. Set the external script to a local path in the C: drive. 
  2. Make sure you have created a batch file that will run the external program. 
  3. Executing an External Program guide.

 

Last modified

Tags

Classifications

Public