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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Agent update or repair fails on remote node

Agent update or repair fails on remote node

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,381 Votes: 0 Revisions: 9

Issue

Agent update or repair fails on a remote node.

Environment

 Orion Platform 2014.1.1 and later

Resolution

An update or repair to an agent on a remote node may fail in either of the following cases:

  • There is an open handle on the Agent Service on the remote node.
  • Another installation is in progress on the remote node.

To address this issue, confirm both of the following:

  • There are no applications, including the Administrative Tools > Services window, on the remote node that are accessing the Agents Service.
  • There are no installations in progress on the remote node.
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