Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Agent update or repair fails on remote node

Agent update or repair fails on remote node

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,552 Votes: 0 Revisions: 9

Issue

Agent update or repair fails on a remote node.

Environment

 Orion Platform 2014.1.1 and later

Resolution

An update or repair to an agent on a remote node may fail in either of the following cases:

  • There is an open handle on the Agent Service on the remote node.
  • Another installation is in progress on the remote node.

To address this issue, confirm both of the following:

  • There are no applications, including the Administrative Tools > Services window, on the remote node that are accessing the Agents Service.
  • There are no installations in progress on the remote node.
Last modified

Tags

Classifications

Public