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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Additional polling engine is working but marked as Down

Additional polling engine is working but marked as Down

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 3,320 Votes: 5 Revisions: 9

Overview

This article addresses the issue where an additional polling engine is marked as Down (Orion Web Console > Settings > Polling Engines) even when it is working properly.

Environment

NPM 11.0 and later

Cause 

This occurs when there is a Date / Time / Timezones mismatch between SQL and the Orion pollers.

 

 

Resolution

 

Verify that the Timezone / Date and Time for all the pollers and the SQL server match. 


 

 

 

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