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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Additional Web Server is not syncing group status information

Additional Web Server is not syncing group status information

Created by Brian O'Donovan, last modified by christopher.daly on Oct 08, 2018

Views: 1,756 Votes: 7 Revisions: 11

Overview

The group status is showing an incorrect information on the web server. 

 

Environment

  • NPM 12.2 and before
  • Core 2015.1+

 

Resolution

 

NOTE

This issue is resolved in NPM 11.5.3. If you're experiencing this issue please upgrade your NPM.

Product upgrade Advisor

 

Alternatively use the fix below for NPM 11.5, 11.5.1 and 11.5.2


 

To get the correct information: 

  1. Go to the Additional Web Server.

  2. Go to c:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\Plugins\.

  3. Open the file SolarWinds.Data.Providers.Orion.Containers.v3.dll.config in notepad.

  4. Change the line:

<add key="DisableAvailabilityService" value="false" />

to:

<add key="DisableAvailabilityService" value="true" />

  1. Save the file.
  2. Restart the SolarWinds Information Service V3 service.

After applying the changes, group statuses on additional website should now be correct.

Cause 

There is a bug in the code which does not update statuses from the main server when the availability service runs.

 

 

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