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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Additional Polling Engine is polling a deleted node

Additional Polling Engine is polling a deleted node

Updated July 5, 2018

Overview

After you delete a node and generate a WinPcap or Wireshark log, the log states that the Orion server polled information on the deleted node. The Orion Web Console does not display the deleted node. 

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Environment

  • All NPM versions

Cause 

Unknown

Resolution

Clear the Cache

  1. Stop the Orion Services on the following systems:
    • Orion servers
    • Additional Polling Engines
    • Additional Web Servers
  2. Open the SolarWinds Orion Database Manager.
  3. Click Add default server.
  4. Right-click Orion Database and select New Query.
  5. Enter the following queries:
    Delete From [dbo].[PendingNotifications]
    Delete From [dbo].[SubscriptionTags]
    Delete From [dbo].[Subscriptions]
  6. Click Execute query.
  7. Start the Orion Services on the following systems:
    • Orion servers
    • Additional Polling Engines
    • Additional Web Servers

Repair the services

  1. On the Orion server, navigate to:
    C:\Prgoramdata\Solarwinds\Installers
  2. Locate the following services:
    • Jobengine
    • Jobenginev2
    • Collector
  3. Uninstall these services.
  4. When you are finished, reinstall these services.
  5. Run the Configuration Wizard.
 

 

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