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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Add certificate to Trusted ones

Add certificate to Trusted ones

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Created by Martin.Zelenay, last modified by MindTouch on Jun 23, 2016

Views: 2,565 Votes: 3 Revisions: 6


There is an NPM issue related to SSL/TLS errors when exporting a report to Excel/CSV.

This article describes how to add a certificate to trusted ones to avoid this issue.​


All NPM versions



Make sure that your report is not in a chart format and that it contains at least one table:

  • Exporting charts to CSV is not supported.
  • Only table data can be exported to CSV.

If you are using HTTPS, make sure that the certificate you are using is trusted and valid. CSV conversion may fail if the certificate is not valid.

  1. Open the URL from the e-mail in Internet Explorer on the Primary Orion Server.
    Do you get any warnings or errors regarding the invalid certificate?
  2. If the certificate is not trusted, but there is no warning regarding the name of the server:
    a. Open mmc.exe.
    b. File > Add/Remove Snap-in...
    c. Select Certificates and click Add.
    d. Select Computer account and click on Next.
    e. Select Local computer and click on Finish, then on OK.
    f. On the left side, go to Certificates > Personal > Certificates.
    g. Right-click on the certificate you are using for the web console (you can check this in IIS Manager > Sites > Bindings) and select Copy.
    h. On the left side, go to Certificates > Trusted Root Certification Authorities > Certificates.
    i. Right click on Certificates and select Paste.


If the certificate is trusted, but it was issued for another servername, you will need to do one of the following:

  • Generate a new certificate with the correct host names and use it in IIS (please consult your system administrator on how to get a certificate), or
  • Use HTTP instead of HTTPS for the website.



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