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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Accessing NPM with FireFox 4 Beta 11 displays the mobile version of the website

Accessing NPM with FireFox 4 Beta 11 displays the mobile version of the website

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,357 Votes: 0 Revisions: 7

Issue:

Accessing NPM with FireFox 4 Beta 11 displays the mobile version of the website.

Environment:

This issue has been addressed since Orion 2011.1 and may only apply to earlier versions.

Resolution:

  1. Open C:\Inetpub\SolarWinds\bin\web_browsers_patch.xml
  2. Add the following within the <devices> <devices> section:
    <device user_agent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b11) Gecko/20100101 Firefox/4.0b11" fall_back="firefox" id="firefox_4">  
    <group id="product_info"></group>  
    <capability value="4.0" name="model_name"></capability>  
    </group>
    </device>
    
    </devices>
  3. Save C:\Inetpub\SolarWinds\bin\web_browsers_patch.xml
  4. Click Start > Control Panel > Administrative Tools > Services.
  5. Right-click IIS Admin Service, and then click Restart.

 

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