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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > 5.7.1 Unable to relay

5.7.1 Unable to relay

Created by Perry Ginno Casio, last modified by Adrian Cook on Jul 26, 2017

Views: 1,242 Votes: 0 Revisions: 8


Email alerts are not sent and the ActionsExecutionAlert.log located in C:\ProgramData\Solarwinds\Logs\Orion  is showing the following error:

5.7.1 Unable to relay


NPM v11.5.x and newer


The SolarWinds IP is not configured in the SMTP relay configuration for the SMTP server.


Verify with your SMTP Server team that SolarWinds IP is listed in SMTP relay configuration for the SMTP Server (Exchange) and it is allowed to relay.


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