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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > 500 website error after installing Core Hotfix 6

500 website error after installing Core Hotfix 6

Created by Daniel Phillipps, last modified by MindTouch on Jun 23, 2016

Views: 1,221 Votes: 0 Revisions: 5

Overview

A 500 website error appears and unable to login to the Web Console after installing Core Hotfix 2015.1.2 Hotfix 6.

Environment

NPM 11.5.2

Cause 

The Core Hotfix 2015.1.2 hotfix 6 is breaking the Web Console.

Resolution

  1. Uninstall Core Hotfix 6.
  2. Reboot the poller.
  3. Upgrade to NPM 11.5.3.
  4. Rebuild the website.
  5. Run the Configuration Wizard for database, website and services.

 

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