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Home > Success Center > Network Performance Monitor (NPM) > Job Scheduler error: ERROR SolarWinds.JobEngine.Security.UsernamePasswordValidator

Job Scheduler error: ERROR SolarWinds.JobEngine.Security.UsernamePasswordValidator

Created by Harry Griffiths, last modified by Tiarnan Stacke on Mar 28, 2017

Views: 3 Votes: 1 Revisions: 12

Overview

This article provides brief information and steps to resolve the issue when Job Scheduler crashes on a polling engine with the following error:


ERROR SolarWinds.JobEngine.Security.UsernamePasswordValidator - SUPPORT: 
Invalid username or password.  Job Engine password files are out of sync.  
Remove ucdat1.xml on this poller and run configuration wizard to resolve the issue

 

Check the Job Engine V2 Log files for the error:

C:\ProgramData\SolarWinds\LogFiles\JobEngine.v2\

Environment

All NPM versions

Cause 

The issue is caused when Job Engine password files are out of sync.

Resolution

  1. Stop all Orion Services using the Orion Service Manager.
  2. Go to: C:\ProgramData\SolarWinds\JobEngine.
  3. Cut ucdat1.xml onto the desktop (outside sw directory).
  4. Run the Configuration Wizard to resolve the issue.

 

 

If issue is still occurring we recommend upgrading to NPM 12.1 / SAM 6.4 which contains fixes for this issue.

 

 

Last modified
10:26, 28 Mar 2017

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