Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Job Engine v2 service crashes

Job Engine v2 service crashes

Created by Ivan Zlatkov, last modified by MindTouch on Jun 23, 2016

Views: 292 Votes: 1 Revisions: 10


This article provides brief information and steps to resolve the issue when Job Engine v2 service crashes.


The Windows Event log should be similar to the following:

2015-10-26 17:33:03,396 [7] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - OnStart: Unhandled exception caught
System.InvalidTimeZoneException: The time zone ID 'Turkey Standard Time' was found on the local computer, but the registry information was corrupt.


All Orion Core products


The Issue is caused by a corrupted registry value for the Time Zone.


Confirm this by comparing the current registry entry from your server with the same one from a working Windows machine, the binary value of TZI is most probably corrupted.




Warning: SolarWinds strongly recommends that you create a backup of your registry. This procedure may create permanent changes on your registry.


1. Backup your registry.

a. Open the Registry Editor.

b. Right-click on Computer, and select Export.

c. Save the file.

2. Export the same registry key from a working Windows machine. 

a. Open the Registry Editor.

b.Right-click on the target Time Zone key, and select Export.

c. Save the file.

3. Import the registry key you exported from Step 2 to the Windows Server where Orion is running. 

a. Open the Registry Editor.

b. Click File.

c. Click Import.

4. Reboot the server.




Last modified
22:35, 22 Jun 2016