Job Engine v2 service crashes

Overview

This article provides brief information and steps to resolve the issue when Job Engine v2 service crashes.

The Windows Event log should be similar to the following:

2015-10-26 17:33:03,396 [7] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - OnStart: Unhandled exception caught
System.InvalidTimeZoneException: The time zone ID 'Turkey Standard Time' was found on the local computer, but the registry information was corrupt.

Environment

All Orion Core products

Cause 

The Issue is caused by a corrupted registry value for the Time Zone.

Confirm this by comparing the current registry entry from your server with the same one from a working Windows machine, the binary value of TZI is most probably corrupted.

Resolution

Warning: SolarWinds strongly recommends that you create a backup of your registry. This procedure may create permanent changes on your registry.

1. Backup your registry.

a. Open the Registry Editor.

b. Right-click on Computer, and select Export.

c. Save the file.

2. Export the same registry key from a working Windows machine. 

a. Open the Registry Editor.

b.Right-click on the target Time Zone key, and select Export.

c. Save the file.

3. Import the registry key you exported from Step 2 to the Windows Server where Orion is running. 

a. Open the Registry Editor.

b. Click File.

c. Click Import.

4. Reboot the server.