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Home > Success Center > Network Performance Monitor (NPM) > Installer stops installing which interrupts Orion Services

Installer stops installing which interrupts Orion Services

Created by Malik Haider, last modified by Steven Bansil_ret on Jul 11, 2016

Views: 1,227 Votes: 0 Revisions: 3

Updated: July 11, 2016

Overview

 

This article provides ways on how to correct the issue when you are upgrading/installing the Solarwinds product and the installer stopped/stacked installing which interrupts Orion Services. 

 

 

 

Environment

  • NPM version 11 and later

 

Cause 

This maybe caused by some Orion services that are unable to stop for some other locked reasons and has been accessed and is still running. 

 

Resolution

Note: Make sure there is no other user logged on to the system and logg all of them . 

In this particular case, Solarwinds Collector Service & SolarWinds Agent Service is unable to stop and stuck in the process.

 

 

Manually stop the services process with task manager and make sure there is no service running with Solarwinds name.

 

 

 

Once this is done, all other services stop automatically.

 

You will notice that the installer will start installing again.

 

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