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Home > Success Center > Network Performance Monitor (NPM) > Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel

Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel

Created by Malik Haider, last modified by Steven Bansil on Apr 20, 2017

Views: 118 Votes: 2 Revisions: 9

Updated June 13, 2016

Overview

This article describes the issue when you try to upgrade Orion NPM 12 and you receive the following error:

Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel 

 

 

In the log files:

Error loading ISBEW64.exe...File does not exist

 

 

 

 

Environment

NPM version 12 

 

Cause 

 

This ISBEW64.exe file stores important information which is needed by the program or a Windows service to run.

This is known error when you have any Antivirus installed and its running the services in background blocking the .exe to run.

 

Reference:

https://community.flexerasoftware.co...64-exe-missing

 

 

 

Resolution

 

Make sure you have stopped all the AV services or offload the AV from the system. Ensure that there's no AV installed or such that might block it. 

 

 

 

Last modified
22:01, 19 Apr 2017

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