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Updated June 13, 2016
This article describes the issue when you try to upgrade Orion NPM 12 and you receive the following error:
Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel
In the log files:
Error loading ISBEW64.exe...File does not exist
NPM version 12
ISBEW64.exe file stores important information which is needed by the program or a Windows service to run.
This is known error when you have any Antivirus installed and its running the services in background blocking the .exe to run.
Make sure you have stopped all the AV services or offload the AV from the system. Ensure that there's no AV installed or such that might block it.