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Home > Success Center > Network Performance Monitor (NPM) > Installer error 2324

Installer error 2324

Created by Mariusz Handke, last modified by Kevin.Swinson on Jan 04, 2018

Views: 999 Votes: 0 Revisions: 5

Overview

This article provides information on fixing SolarWinds Orion Suite product installer error 2324 while upgrading product to the newer version. During installation, the following error appears:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324.

Environment

  • All versions of NPM 
  • Most SolarWionds products from Orion Suite

Cause 

This issue is caused by the MSI as it fails to locate the previous version of the installed package. It requires to uninstall the package prior to upgrading to newer versions.

For reference: https://msdn.microsoft.com/en-us/library/aa372835%28v=vs.85%29.aspx)

Resolution

  1. Verify which version of product is installed in your machine.
  2. Run full the installer of your product.
  3. Complete the Configuration Wizard.
  4. Upgrade to a newer version.

 

 

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