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Home > Success Center > Network Performance Monitor (NPM) > Installation not permitted by software restriction policy

Installation not permitted by software restriction policy

Overview

The following error, or similar, may be an indication of a certificate issue in Internet Explorer:

The installation of C:\Windows\Installer\filename.msi is not permitted by software restriction policy. The Windows Installer only allows installation of unrestricted items. The authorization level returned by software restriction policy was 0x0 (status return 0x800b010c).

Environment:

All versions of Orion products

Resolution:

  1. Open Internet Explorer on your Orion server.
  2. Click Tools > Internet Options.
  3. On the Content tab, click Certificates in the Certificates group.
  4. Locate and remove the revoked certificate.
  5. Restart the Orion installer.

If this KB does not solve your issue, please refer to the following related KB for an alternate solution:

Orion products may not install due to Windows software restriction policies

 

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