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Home > Success Center > Network Performance Monitor (NPM) > Information Service Down - Error TCP 7777

Information Service Down - Error TCP 7777

Overview

The Orion Web Console is down with the following error:

Information Service Down - Error TCP 7777

Environment

All NPM versions

Cause

The Windows MSMQ services fails to respond with the following error:

Error 1053: The Service did not respond to the start or control request in timely fashion

Resolution

  1. Reboot the Server - Starting / Stopping Orion Core Services.
  2. Remove the MSMQ Feature from the server (See MSMQ Knowledgebase Uninstalling MSMQ)
  3. Reboot the server
  4. Re-install the MSMQ service (refer Microsoft KB article: Installing Message Queuing (MSMQ))
  5. Repair the Orion Core service - Repairing Orion Core Service.
  6. Complete the Configuration Wizard - Running Configuration Wizard.
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