Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Information Service Down - Error TCP 7777

Information Service Down - Error TCP 7777

Overview

The Orion Web Console is down with the following error:

Information Service Down - Error TCP 7777

Environment

All NPM versions

Cause

The Windows MSMQ services fails to respond with the following error:

Error 1053: The Service did not respond to the start or control request in timely fashion

Resolution

  1. Reboot the Server - Starting / Stopping Orion Core Services.
  2. Remove the MSMQ Feature from the server (See MSMQ Knowledgebase Uninstalling MSMQ)
  3. Reboot the server
  4. Re-install the MSMQ service (refer Microsoft KB article: Installing Message Queuing (MSMQ))
  5. Repair the Orion Core service - Repairing Orion Core Service.
  6. Complete the Configuration Wizard - Running Configuration Wizard.
Last modified
22:31, 22 Jun 2016

Tags

Classifications

Public