Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Incorrect node status on Map (Network Atlas)

Incorrect node status on Map (Network Atlas)

Created by John Salvani, last modified by MindTouch on Jun 23, 2016

Views: 40 Votes: 0 Revisions: 6


Unable to ping a node via the Orion server and the Orion Map shows that the node status is down when the device is reachable via PuTTy.


NPM 10.6 and later


The node is not reachable via Internet Control Message Protocol (ICMP).



1. On the Orion Web console, open the affected node and click List Resources.
2. On the Status & response time Radio button, select ICMP (ping) - Fastest.
3. Click Submit. The Orion Map should now show the correct status of the node.


Last modified
22:30, 22 Jun 2016