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Home > Success Center > Network Performance Monitor (NPM) > Incorrect node status in the Orion Web Console

Incorrect node status in the Orion Web Console

Created by Michael Almadova, last modified by Rodim Suarez on Apr 03, 2017

Views: 326 Votes: 1 Revisions: 6

Overview

The Orion Web Console displays device node statuses as Up when the device is actually Down. When you ping the device from the SolarWinds server, there is a 100% packet loss. 

Environment

NPM 11.5 and later

Cause 

Stale data in temp directory for the job engine. 

Resolution

  1. Go to c:\windows\temp.
  2. Open the Job Engine folders and check for any stale data. 
  3. Delete any old ShadowCopyCache folders. 
  4. Restart services for both Job Engine v1 and v2.

 

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