Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Network Performance Monitor (NPM) > How to remove a cached email address in an alert email action

How to remove a cached email address in an alert email action

Table of contents
Created by Seamus.Enright, last modified by Laura C on Sep 21, 2017

Views: 1,699 Votes: 0 Revisions: 14

Overview

This article explains how to remove recipients from the drop-down list under the To: field in Trigger Action > Edit E-Mail/Page Action as shown below.  Note:  This only applies to versions of NPM including and before 11.0.

 

Environment

NPM 11.0.1 and older

 

Steps

What you will see in Advanced Alert Manager:

image2014-6-2 10-37-18.pngimage2014-6-2 10-37-37.png

Remove the unwanted entries from the 

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Network Performance Monitor\Recipient registry

Important Notes:

** Deleting an email address here does not break the trigger action on existing alerts, it simply removes that email from the drop-down list. 

** Backup the registry before you delete anything on a customer's system!http://support.microsoft.com/kb/322756

1. From your Orion server, click Start > Run. Type "regedit"

What you will see in the registry:image2014-6-2 10-37-6.png

 

2. Verify the entry you would like to remove

Example - deleting "bob@test.com" doesn't break the alert:

image2014-6-2 10-40-17 (1).png

 

3. After it has been removed, re-open the Alert Manager and you will see that unwanted cached entry is not on the list

Instead, it removes "bob@test.com" from the drop down list:image2014-6-2 10-41-39.png

 

4. Verify that the alert action still exist

You can see here that the email action for "bob@test.com" still exists:

image2014-6-2 10-42-31.png

Last modified

Tags

Classifications

Public