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Use this procedure to gather and send a diagnostics file.
Orion Web Console, all versions
Open your browser and navigate to solarwinds.leapfile.com.
Click on the link labeled Secure Upload.
In the Recipient Email box put email@example.com.
Enter your name and email address.
In the subject line field put "Attn <agent name> case # <case number>." A subject is required to move to the next page.
Click the link for Select files to send (Regular Upload). The Enhanced upload can take a long time so please do not use this option.
Add any instructions to clarify for the SolarWinds tech how to use your files.
At the bottom, click the button for "Select files to send (Regular Upload)".
On the next page, attach the files you want to send.
Please include any screenshots that you consider relevant to the case.
At the bottom click the "Upload & Send" button.
Send your support representative an email to let them know that your files are waiting.
The Leapfile system does not notify your SolarWinds agent that they have files available. You must send an email to let the representative know.