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Home > Success Center > Network Performance Monitor (NPM) > HTML does not finish loading in Scheduled Report

HTML does not finish loading in Scheduled Report

Created by Kevin Sperrazza, last modified by MindTouch on Jun 23, 2016

Views: 981 Votes: 1 Revisions: 5

Overview

This article provides brief information and steps to resolve the issue when the HTML  action  of a scheduled report does not finish loading before the emails are sent, which result in half-loaded pages. 

Environment

NPM version 11.X

Cause 

The page is taking a while to load before the action goes and sends the e-mail.

 

Resolution

  1. Locate the file DetachResourceAsImage.js located in C:\inetpub\SolarWinds\Orion\js.
  2. Open the file in a text editor. 
  3. Set the value for page.settings.resourceTimeout to 30000.
  4. Set the value for window.setTimeout to what works best for your environment. We recommend 1000,2000,4000,6000,10000.
  5. Save the file.
  6. Open up command prompt and run iisreset.

Note: Adjust values as needed until you get desired result.

 

 

 

 

 

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