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Updated April 17, 2017
The following error is displayed on the High Availability (HA) server when running the SolarWinds Orion installer for HA:
SolarWinds Orion Compatibility Check
Can't receive data from SolarWinds Administration Service
The following error is displayed in the Administration log:
ERROR SolarWinds.Administration.HAInstaller.WCF.FileTransferService - GetPackageFileStream
System.IO.FileNotFoundException: Failed to locate package file.
File name: 'C:\ProgramData\SolarWinds\Installers\CoreInstaller.msi'
The log file is located in
C:\ProgramData\SolarWinds\logs\Orion\Administrationservice by default.
This occurs when installers are missing from the primary server.
%appdata%. This is where the temp installers are placed during extraction.
%appdata%does not show the temp installers, copy the installer from an additional polling engine.
If the issue persists, more installers are still missing. Repeat the steps and verify that all missing installers are identified.