Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > False node down alerts

False node down alerts

Created by Roie.Exconde, last modified by Karen Valdellon on Jun 28, 2016

Views: 223 Votes: 0 Revisions: 5

Overview

This article addresses the following Web page error:

SolarWinds.Orion.Core.Common.InformationServiceConnectionProvider - Connection via certificate could not be created.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.tcp://cibldnlnpmvp002:17777/SolarWinds/InformationService/v3/Orion/certificate that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

 

The following error also appears in the BusinessLayerHost file:

2016-04-29 14:14:58,903 [Scheduler] ERROR SolarWinds.BusinessLayerHost.PluginInstanceSeparateProcess - Instance D:\Program Files (x86)\SolarWinds\Orion\AgentManagement\SolarWinds.AgentManagement.ServiceCore.dll.config - ProcessID:1988 doesn't exists anymore
2016-04-29 14:14:58,904 [Scheduler] ERROR SolarWinds.Common.Utility.ScheduledTask - CheckPlugins threw an exception.
System.InvalidOperationException: Instance D:\Program Files (x86)\SolarWinds\Orion\AgentManagement\SolarWinds.AgentManagement.ServiceCore.dll.config - ProcessID:1988 doesn't exists anymore
2016-04-29 14:14:58,904 [6] ERROR SolarWinds.BusinessLayerHost.BusinessLayerHostService - Unhandled exception caught by business layer host. System.InvalidOperationException: Instance D:\Program Files (x86)\SolarWinds\Orion\AgentManagement\SolarWinds.AgentManagement.ServiceCore.dll.config - ProcessID:1988 doesn't exists anymore

 

Environment

NPM 11.5.3

Cause

The VC++ 2012 re-distributable package is not installed properly because the package installation is blocked by an Antivirus software. This causes the Agent Management Business Layer plugin to crash during startup as it fails to load the SolarWinds.AMS.Proxy.dll.

Resolution

  1. Log in to the Orion server as a Local Administrator.
  2. Check if all Visual C++ packages are installed in pairs (Both x86 and x64).
  3. Install the latest VC++ 2013 re-distributable (x86 or x64). Refer to Microsoft for the installation steps.
  4. Restart Orion Services after installation is complete.

 

Last modified
23:13, 27 Jun 2016

Tags

Classifications

Public