Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Failed to lock map, map is in use for Network Atlas

Failed to lock map, map is in use for Network Atlas

Updated October 24, 2016

Overview

This article addresses the following error:

Error < Failed to lock map, map is in use by [username] on computer [server] since 9/28/2016 >

 

 

Environment

NPM 12.0

Cause 

This occurs in environments where migrations have occurred. Often times these maps will get locked and are still registered to the old server.

 

Resolution

  1. Open the Database Manager.
  2. Select Add Default Server and expand your database.
  3. Locate and right click MapStudioFiles.
  4. Select Query Table.
  5. Locate the LockUser and ComputerName columns. 
  6. Verify that it says NULL for LockUser and that the ComputerName column matches your current correct server.
  7. Close the database and try to edit the map again.
 

 

Last modified
09:56, 16 Mar 2017

Tags

Classifications

Public