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Home > Success Center > Network Performance Monitor (NPM) > Failed to deploy Orion agent for Linux as unable to identify target machine's operating system

Failed to deploy Orion agent for Linux as unable to identify target machine's operating system

Updated 8-31-2016

Overview

When attempting to remote deploy the Orion agent for Linux, you may receive the following error when testing the credentials:  "Failed to validate credentials for deployment. Unable to identify target machine's operating system." You may not have a supported Linux distribution. To resolve, verify your Linux distribution is supported. If the distribution is supported, you may need to manually deploy the Orion agent for Linux using another method.

 

Environment

  • Orion 2016.2
  • Orion agent for Linux

 

Cause 

Your target system may not have a supported Linux distribution. The Orion agent for Linux supports the following distributions:

  • Red Hat Enterprise Linux 5 x64, x86
  • Red Hat Enterprise Linux 6 x64, x86
  • Red Hat Enterprise Linux 7 x64
  • CentOS-5 x64, x86
  • CentOS-6 x64, x86
  • CentOS-7 x64
  • SUSE Linux 10 x64, x86
  • Ubuntu-14 x64
  • Amazon Linux AMI x64

You may receive the error "Failed to validate credentials for deployment. Unable to identify target machine's operating system."

Resolution

1. Check if your Linux distribution is supported. If it is not supported, you may need to upgrade the Linux distribution or install a supported Linux distribution.

2. Ensure the SFTP service on the Linux server is enabled and the corresponding SFTP ports are open on the server in local and network firewall to receive traffic from Orion server other wise you me see below error depending on Linux release in use.

2017-11-20 11:04:26,040 [STP SmartThreadPool Thread #0] ERROR SolarWinds.AgentManagement.Jobs.LinuxRemoteInstallController - Unable to install Agent remotely to ieavu08 (). SolarWinds.AgentManagement.InstallerUtils.SshDeployment.SshRemoteClientException: SFTP Initialization failed : ChilkatLog:

Failed to receive FXP_VERSION

Failed.
--InitializeSftp
--ChilkatLog
at SolarWinds.AgentManagement.InstallerUtils.SshDeployment.SftpClient.IntializeSftp()

 

3. If the distribution is supported, you should manually deploy the Orion agent for Linux using another method. See your administrator guide for instructions

For more info, check port and firewall requirements for Orion agent

 

 

 

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