Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Export to PDF Failed. Error: The host name could not be parsed

Export to PDF Failed. Error: The host name could not be parsed

Created by Shane Robinson, last modified by MindTouch on Jun 23, 2016

Views: 25 Votes: 0 Revisions: 9


When user exports to PDF, the process fails and  receives the following error: 

Export to PDF failed. Error: The hostname could not be parsed.



NPM 10.5 and later



Edit the web.config file to include the hostname by taking the following steps:

  1. Navigate to C:\inetpub\SolarWinds and find the web.config file.
  2. Open the file and find the following string: 
<add key="ExportToPDF.HttpsServerName" value=""/>

  3. The value in the field must be empty. Add the host name of your server within the quotes as shown below: 

<add key="ExportToPDF.HttpsServerName" value=""/>

  4. Save the file and exit.


This is due to SSL is being used on the website.


Last modified