Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Export to PDF Failed. Error: The host name could not be parsed

Export to PDF Failed. Error: The host name could not be parsed

Created by Shane Robinson, last modified by MindTouch on Jun 23, 2016

Views: 16 Votes: 0 Revisions: 9

Overview

When user exports to PDF, the process fails and  receives the following error: 

Export to PDF failed. Error: The hostname could not be parsed.

 

Environment

NPM 10.5 and later

 

Resolution

Edit the web.config file to include the hostname by taking the following steps:

  1. Navigate to C:\inetpub\SolarWinds and find the web.config file.
  2. Open the file and find the following string: 
<add key="ExportToPDF.HttpsServerName" value=""/>

  3. The value in the field must be empty. Add the host name of your server within the quotes as shown below: 

<add key="ExportToPDF.HttpsServerName" value="nms.vclk.net"/>

  4. Save the file and exit.

Cause 

This is due to SSL is being used on the website.

 

Last modified
22:21, 22 Jun 2016

Tags

Classifications

Public