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Home > Success Center > Network Performance Monitor (NPM) > Exception while configuring plugin Orion Core Services component Message Bus. System.NullReferenceException: Object reference not set to an instance of an object

Exception while configuring plugin Orion Core Services component Message Bus. System.NullReferenceException: Object reference not set to an instance of an object

Updated March 8, 2018

Overview

The following error is displayed during Configuration Wizard:

Exception while configuring plugin Orion Core Services component Message Bus. System.NullReferenceException: Object reference not set to an instance of an object.

Environment

NPM 12.1

Cause 

The following error in the Configuration Wizard log indicates that the process is attempting to delete a user account:

2018-05-09 04:13:29,558 [3] DEBUG ProcessRunner - { ProcessRunner.Run("C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmqctl.bat", "delete_user """) entered
2018-05-09 04:13:29,558 [3] DEBUG ProcessRunner - ProcessRunner.Run() Started process PID 2268
2018-05-09 04:13:36,715 [3] DEBUG ProcessRunner - ProcessRunner.Run() Process does not block calling thread anymore.
2018-05-09 04:13:36,715 [3] INFO ProcessRunner - stdout: Deleting user "" ...


2018-05-09 04:13:36,a731 [3] INFO ProcessRunner - stderr: Error: no_such_user: 


2018-05-09 04:13:36,731 [3] INFO ProcessRunner - exit: 0
2018-05-09 04:13:36,731 [3] DEBUG ProcessRunner - } ProcessRunner.Run("C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmqctl.bat", "delete_user """) exited
2018-05-09 04:13:36,731 [3] DEBUG MessageBusConfigurator - } ConfigureMessageBus exited

Resolution

Delete saved RabbitMQ credentials in the database.

  • Create a backup of your database
  • In your Orion server, open Database Manager
  • Click Add default server then expand to your database
  • Right-click to your database then copy-paste the following queries:
DECLARE @CredentialID nvarchar(max)
SET @CredentialID = (SELECT ID FROM [dbo].[Credential] where CredentialOwner = 'RabbitMQ')
DELETE FROM [dbo].[CredentialProperty] WHERE CredentialID = @CredentialID
DELETE FROM [dbo].[Credential] where CredentialOwner = 'RabbitMQ'
  • Re-run the Configuration Wizard

 

 

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