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Home > Success Center > Network Performance Monitor (NPM) > Events page error: Maximum request length exceeded

Events page error: Maximum request length exceeded

Updated July 7, 2017

Overview

The Events page loads correctly but the following error is displayed when a filter is applied:

Unexpected Website Error: Maximum request length exceeded.

   

Environment

All NPM versions

Cause 

The issue is caused by any of the following:

  • The default settings were changed to a higher value for the page to render.
  • There are issues with the larger Orion environment configuration and needs to be modified.

Resolution

Perform any of the following resolutions depending on the issue.

Resolution 1

  1. Press Start, and then go to All Programs > SolarWinds Orion > Advanced Features > Database Manager.
  2. Click Add default server.
  3. Expand the NPM database (for example, your default SolarWindsOrion database).
  4. Right-click on the WebuserSettings table and select Query table.
  5. Replace the SQL with the following query:
    UPDATE  [dbo].[WebUserSettings]
    SET settingvalue = 250
    where settingname like '% Web-%MaxMsgPerPage%'
  6. Click Enable table editing.
  7. Edit the Web-EventMaxMsgPerPage table and change the value to 250.
  8. Execute the query.

Resolution 2

  1. Press Start, and then go to All Programs > SolarWinds Orion > Advanced Features > Database Manager.
  2. Click Add default server.
  3. Expand the NPM database (for example, your default SolarWindsOrion database).
  4. Right-click on the WebuserSettings table and select Query table.
  5. Click Execute Query.
  6. Click Enable table editing.
  7. Edit the Web-EventMaxMsgPerPage table and change the value to 250.
  8. Execute the query.

Resolution 3

  1. Go to C:\inetpub\SolarWinds and create a backup of the web.config file.
  2. Open the original web.config file in Notepad.
  3. Add the following lines after the <configuration> line:

    <location path="Orion/NetPerfMon/Events.aspx">
    <system.web>
    <httpRuntime maxRequestLength="1048576" executionTimeout="14400" />
    </system.web>
    </location>

  4. Restart the World Wide Web Publishing Service (© 2017 Microsoft, available at https://msdn.microsoft.com/, obtained on July 6, 2017.).

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

Last modified
18:09, 6 Jul 2017

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Public