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Home > Success Center > Network Performance Monitor (NPM) > Error writing to file: Infragistics4.Documents.Excel.v12.1.dll. Verify that you have access to the directory.

Error writing to file: Infragistics4.Documents.Excel.v12.1.dll. Verify that you have access to the directory.

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 18 Votes: 0 Revisions: 10

 

Symptom

If you install a SolarWinds Orion platform product, such as Server & Application Monitor or Patch Manager, immediately after installing the DameWare Server, you may receive the following error.

Error writing to file: Infragistics4.Documents.Excel.v12.1.dll. Verify that you have access to that directory.

Cause

This is happens when .NET 4.0 is missing from the computer and the two installers try to access the same file.

 

Resolution

Use one of the following methods to solve this issue:

  • Restart the computer and then start the Orion platform product installation again.
  • Wait for approximately 10 minutes before installing the Orion platform product.
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