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Home > Success Center > Network Performance Monitor (NPM) > Error when trying to mute and unmute alerts: Muting alerts failed

Error when trying to mute and unmute alerts: Muting alerts failed

Updated May 18, 2017

Overview

The following error is displayed when trying to mute or unmute an alert:

Muting Alerts...

Muting alerts failed

 

 

The following messages are shown in the OrionWeb log:

2017-05-15 12:17:55,935 [195] (23) ERROR SolarWinds.Orion.Web.Filters.CatchUnhandledExceptionFilterAttribute - (null)  Error when calling action on url: https://orion.server/api/AlertSuppre...SuppressAlerts.

System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Orion.AlertSuppression.SuppressAlerts failed, check fault information.

One or more errors occurred. (Fault Detail is equal to InfoServiceFaultContract [ System.AggregateException: One or more errors occurred. ---> SolarWinds.Data.Providers.DPA.V3.Federation.DpaDownException: DPA server with ID: 2 , Uri https://oriondpa.server:8124/iwc/ser...rmationService  is down.

 

2017-05-15 12:18:05,592 [195] (24) ERROR SolarWinds.Orion.Web.Filters.CatchUnhandledExceptionFilterAttribute - (null)  Error when calling action on url: https://orion.server/api/AlertSuppre...n/ResumeAlerts.

System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Orion.AlertSuppression.ResumeAlerts failed, check fault information.

One or more errors occurred. (Fault Detail is equal to InfoServiceFaultContract [ System.AggregateException: One or more errors occurred. ---> SolarWinds.Data.Providers.DPA.V3.Federation.DpaDownException: DPA server with ID: 2 , Uri https://oriondpa.server:8124/iwc/ser...rmationService  is down.

 

The following messages are shown in the Orion.InformationService log:

2017-05-15 12:15:31,403 [101] ERROR SolarWinds.Data.Providers.Orion.Verbs.AlertSuppression - (null) (null)     Error executing verb ResumeAlerts. entityUris='swis://node/Orion/Orion.Nodes/NodeID=811'.
System.AggregateException: One or more errors occurred. ---> SolarWinds.Data.Providers.DPA.V3.Federation.DpaDownException: DPA server with ID: 2 , Uri https://oriondpa.server:8124/iwc/ser...rmationService  is down.

 

2017-05-15 12:18:05,529 [43] ERROR SolarWinds.Data.Providers.Orion.Verbs.AlertSuppression - (null) (null)     Error executing verb ResumeAlerts. entityUris='swis://node/Orion/Orion.Nodes/NodeID=811'.
System.AggregateException: One or more errors occurred. ---> SolarWinds.Data.Providers.DPA.V3.Federation.DpaDownException: DPA server with ID: 2 , Uri https://oriondpa.server:8124/iwc/ser...rmationService  is down.

Environment

NPM 12.1

Cause 

This error occurs when the Information Service is down.

Resolution

Perform the steps in Re-install Information service in the Orion server.

 

 

 

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