Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Error when trying to export page to PDF

Error when trying to export page to PDF

Table of contents
No headers

Updated April 28th, 2016

 

Issue
The following error message occurs when trying to export the vital statistics of a device into a PDF file in NPM:

There was an error trying to export the page to PDF, please try again later.

The following error message is found in the log report:

ERROR ASP.orion_exporttopdf_aspx - Unable to convert html into PDF file.System.Exception: License '4189502131' is not valid for this build.

Cause
The PDF conversion template file is corrupted.

Resolution
Delete the PDF conversion template file ExportToPDF.aspx.cs, and then run the Configuration Wizard to re-build the file.

1. Create a backup of the following file:
    c:\inetpub\SolarWinds\Orion\ExportToPDF.aspx.cs
2. Move the backup file to a different location out of the Inetpub folder.
3. Delete the original file from the Inetpub folder.
4. Run the Configuration Wizard - Running Configuration Wizard and verify the PDF conversion.

Last modified

Tags

Classifications

Public