Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Error when exporting NPM charts to Excel files (*.xls)

Error when exporting NPM charts to Excel files (*.xls)

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,848 Votes: 0 Revisions: 14

 

Issue:

While exporting the NPM charts to XLS the following error appears:

Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of the string exceeds the value set on the maxJsonLength property. 
Parameter name: input

 

Cause:

The maxJsonLength property value may not defined and also in the chart design 'INTERFACE TABLE' variables are used instead of 'INTERFACE TRAFFIC' variables

 

Resolution:

  1. Stop the SolarWinds Services - Starting / Stopping Orion Services.
  2. Go to your web directory “C:\Inetpub\SolarWinds\Orion\Services\”
  3. Edit the Web.config file
  4. Change the string “<jsonserialization>” to “<jsonserialization maxjsonlength="999999999">”,  where  ‘999999999’ = Absolute Max Value</jsonserialization></jsonserialization>
  5. Save the file.
  6. Start the SolarWinds Services - Starting / Stopping Orion Services.
  7. Also use 'INTERFACE TRAFFIC' variables in chart design  (create custom report choosing 'Historical - Interface Traffic')
Last modified

Tags

Classifications

Public