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Home > Success Center > Network Performance Monitor (NPM) > Error when clicking a link from an alert: Restricted page - You do not have permission to access this view

Error when clicking a link from an alert: Restricted page - You do not have permission to access this view

Updated December 23, 2016

Overview

When clicking on a link in an Alert email, the following error message is displayed on the Web Console:

Restricted page

You do not have permission to access this view.

 

Environment

All NPM versions

Cause 

This occurs when user accounts are not set up to look at the Node Details View.

Resolution

Check the account(s) and verify that the Node Details View is not set to none:

  1. Go to Settings > All Settings > Manage Accounts.
  2. Locate and edit the account.
  3. Expand Orion General Settings.
  4. Verify that Node Details View is not set to None. Otherwise, change it to By Device Type or to some other view.

 

 

 

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Public