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Home > Success Center > Network Performance Monitor (NPM) > Error when applying Orion Platform 2017.1 hotfix 1

Error when applying Orion Platform 2017.1 hotfix 1

Updated April 27, 2017

Overview

The following error is displayed when installing Orion Platform hotfix 1 on NPM 12.1:
[ADEC:96B4][2017-04-25T10:40:22]i000: Setting string variable 'WixBundleLog_Core' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SolarWinds Orion Platform v2017.1 HotFix 1_20170425103910_{xxx}_2_Core.log'
[ADEC:96B4][2017-04-25T10:40:22]i000: Setting string variable
'WixBundleRollbackLog_Core' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\
SolarWinds Orion Platform v2017.1 HotFix 1_20170425103910_{xxx}_2_Core_rollback.log'
[ADEC:96B4][2017-04-25T10:40:22]i201: Planned package: InformationService, state:
Absent, default requested: Present, ba requested: Present, execute: Install,
rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[ADEC:96B4][2017-04-25T10:40:22]i201: Planned package: NetworkAtlas, state: Absent,
default requested: Present, ba requested: Present, execute: Install, rollback:
Uninstall, cache: Yes, uncache: No, dependency: Register
[ADEC:96B4][2017-04-25T10:40:22]i201: Planned package: Core, state: Absent, default
requested: Present, ba requested: Present, execute: Install, rollback: Uninstall,
cache: Yes, uncache: No, dependency: Register
[ADEC:96B4][2017-04-25T10:40:22]i000: Inside Plan Complete
[ADEC:96B4][2017-04-25T10:40:22]i000: Call Engine.Apply...
[ADEC:96B4][2017-04-25T10:40:22]i299: Plan complete, result: 0x0
[ADEC:96B4][2017-04-25T10:40:22]i300: Apply begin
[2D88:71A0][2017-04-25T10:40:22]i360: Creating a system restore point.
[2D88:71A0][2017-04-25T10:40:22]i362: System restore disabled, system restore pointnot created.
[2D88:71A0][2017-04-25T10:40:22]i320: Registering bundle dependency provider: {xxx}, version: 1.0.0.0
[2D88:71A0][2017-04-25T10:40:22]e000: Error 0x80070005: Failed to write run key value.
[2D88:71A0][2017-04-25T10:40:22]e000: Error 0x80070005: Failed to update resume mode.
[2D88:71A0][2017-04-25T10:40:22]e000: Error 0x80070005: Failed to begin registration session.
[ADEC:96B4][2017-04-25T10:40:22]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[ADEC:96B4][2017-04-25T10:40:22]e000: Error 0x80070005: Failed to register bundle.

[ADEC:96B4][2017-04-25T10:40:22]i000: Inside Apply Complete
[ADEC:96B4][2017-04-25T10:40:22]i000: ApplyComplete. Result: None
[ADEC:96B4][2017-04-25T10:40:22]i000: State changed. Status: -2147024891
[ADEC:96B4][2017-04-25T10:40:22]i000: Install failed.

Environment

  • NPM 12.1
  • McAfee Antivirus application

Resolution

Disable the McAfee Antivirus application temporarily and rerun the installation.

 

 

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